Returns

At Norvanta, customer satisfaction is important to us. Please review our return and exchange policy below before submitting a request.

Return Eligibility

To be eligible for a return or exchange, items must be unused, in their original condition, and returned with all original packaging, accessories, and tags, where applicable.

Certain products may be ineligible for return due to hygiene, safety, or product-specific restrictions. Any applicable exclusions will be communicated on the product page or at checkout.

Items purchased during promotions or marked as final sale may be subject to additional restrictions, as permitted by applicable law.

Return Window

Please contact us within 30 days of delivery to request a return or exchange.

All return requests must be approved by our customer service team before items are sent back. Unauthorized or late returns may not be accepted, subject to applicable consumer protection laws.

How to Request a Return or Exchange

To start a return or exchange, please email how88726@gmail.com with the following information:

• Your order number

• The name of the item you wish to return

• The reason for your return

• Photos of the item, if it arrived damaged, defective, or incorrect

Our team will review your request and provide instructions for the next steps, including the return address and any applicable shipping fees.

Please do not send items back before receiving return instructions from our team.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at how88726@gmail.com.

Include your order number and clear photos of the item and its packaging so we can review the issue and help resolve it.

Refunds and Exchanges

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, eligible refunds will be issued to the original payment method unless otherwise agreed or required by applicable law. Exchanges are subject to product availability.

Refund processing times may vary depending on your payment provider or financial institution.

Return Shipping Costs

Return shipping costs and responsibility for return shipment will be communicated when your return request is approved.

If an item is damaged, defective, or incorrect, please contact our team for assistance before arranging return shipping.

We recommend using a trackable shipping service and keeping your proof of postage until your return has been resolved.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at how88726@gmail.com.

We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Price Adjustments

Promotional prices and discounts may change over time. Unless otherwise stated in a specific promotion, Norvanta does not guarantee price adjustments for purchases made before a sale or promotional event.

Contact Us

For questions about returns, exchanges, or refunds, please contact:

Email: how88726@gmail.com

Please include your order number in your message so we can assist you efficiently.

Thank you for shopping with Norvanta.